Grievances and Complaints Procedure

Who Can Use This Procedure
This procedure applies to all individuals and organizations associated with Bexia Merchandising Private Limited, including:

• Employees, contractors, and vendors
• Clients, customers, and members of the public
• Partners or representatives acting on behalf of the company

When to Raise a Complaint or Grievance
You should raise a grievance or complaint if you believe there has been:

• A non-conformance with our Security Operations Management System (SOMS)
• A violation of local, national, or international laws or regulations
• A breach of human rights, ethical standards, or company policies

Our Commitment
At Bexia Merchandising Private Limited, we are dedicated to:

• Addressing all grievances promptly, fairly, and consistently
• Conducting thorough investigations to identify root causes
• Implementing corrective and preventive actions when necessary
• Monitoring and reviewing the effectiveness of those actions
• Fostering a culture of transparency, accountability, and continuous improvement

How to Submit a Complaint
To raise a concern or file a grievance, please contact us at: info@bexiastore.in. All complaints will be handled with the highest levels of confidentiality, integrity, and professionalism.

Internal & External Complaints
Whether you are an internal team member or an external stakeholder, you are encouraged to submit grievances or complaints through our designated process.➡️ Click Here